Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a safe, personalised, and fully functional gaming experience. This includes details you provide directly when creating an account, making deposits, or contacting our support team.

Personal Information

During registration and ongoing use of our services, we may collect your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for verification purposes. Payment information, including selected payment method details, is also collected to process transactions efficiently and securely.

Technical and Usage Data

Our systems automatically record certain technical information such as your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referring website addresses. This data helps us understand how our platform is used and allows us to improve performance and security.

How We Use Your Information

We use the collected information primarily to deliver the services you request. This includes account creation and management, processing deposits and withdrawals, offering customer support, verifying your identity to meet regulatory obligations, and preventing fraud or money laundering.

With your consent, we may also use your contact details to send promotional offers, bonuses, and updates about new games or features that may interest you. You can adjust these preferences at any time through your account settings or by contacting support. We further analyse usage patterns to enhance our website, develop new features, and maintain a secure gaming environment for all players.

Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, and gaming suppliers. All such parties are contractually obligated to maintain confidentiality and use the data solely for the purposes we specify.

Disclosure may also occur when required by law, such as to comply with court orders, regulatory requests from gaming authorities, or to protect the rights, property, and safety of Malina Casino, our users, or the public. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards outlined here.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to maintain your login session, remember language and currency preferences, analyse site traffic, and deliver personalised content. Essential cookies are necessary for the platform to function correctly, while analytical and marketing cookies help us improve your experience.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit your ability to use specific features of the website. We regularly review our use of these technologies to ensure they align with current privacy expectations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, accidental loss, misuse, or alteration. These measures include encryption of sensitive data, secure servers, access controls, and regular security audits. While no system can guarantee absolute security, we continuously work to maintain a high level of protection for all user data.

Your Rights and Choices

Under applicable Canadian privacy legislation, you have the right to request access to the personal information we hold about you, to correct any inaccuracies, and, in certain circumstances, to request deletion or restriction of processing. You may also withdraw consent for marketing communications at any time.

To exercise these rights, please contact our privacy team using the details provided in the Contact Us section. We will respond to your request within the timeframes required by law and will advise you if any limitations apply due to regulatory or legal obligations.

International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer your personal information to other jurisdictions, we ensure appropriate safeguards are in place to maintain the same level of protection guaranteed under Canadian law.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy regularly so you remain informed about how we protect your information. Continued use of our services after changes have been posted constitutes acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team through live chat or by email at the address listed in your account dashboard. We are committed to addressing your concerns promptly and transparently.

This policy is effective as of January 2025 and applies to all users of Malina Casino in Canada.